Terms of service

RENTAL AGREEMENT

Table of contents:

Basic Rental Rules/ Agreement
Rental Fees
Garment Arrival Time
Item Descriptions & cleaning procedures
Item Care/ Damages
Issues upon receiving a rental
Shipping Information
Theft or unpaid damages
Dry Cleaning/ Cleaning Costs
Modifications to our website/ service
Order modifications
Cancellations/ Refunds
Returns/ Return Bags
Late Fees
COVID-19
Payment Options
Limitations of our Liability
Our commitment to you
Your Obligations
Customer Care
Termination
GST
Overseas Extended Rentals
Sold Items

Rent To Dress NZ Terms & Conditions

This website is operated by Rent To Dress NZ. Throughout the site, the terms “we”, “us” and “our” refer to Rent To Dress NZ. Rent To Dress NZ offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting any aspect of 'www.Renttodress.co.nz’ and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms” AND "The Rental Agreement"), including those additional terms and conditions and policies referenced here in and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We reserve the right to alter and add to our hire terms and conditions as required. Any changes published will be effective immediately. The Renter is responsible for ensuring they are aware of the latest terms and conditions published on our website.

Placing an order of any sort automatically binds you to these terms & conditions.

1. Basic Rental Rules/ Agreement

Rent To Dress NZ agrees to rent our owned garments stated in the invoice/ rental confirmation/ contract for a set period of time, to the Renter whom is also listed on this agreement on the following terms & conditions.

When you hire from Rent To Dress NZ, you are purchasing the right to wear one of our gorgeous garments during your agreed rental period, stated on your confirmation email and in our system. Only you, the renter is able to wear your rented item and therefore it is not to be shared around to others while in your possession.

The contract you agree to when you purchase a rental is the Rent To Dress NZ rental agreement. This states in summary, that we hold you accountable to uphold the rental agreement, which is specified in your order including the dates for the rental period, the product ordered, its size and the date by which the item is due to be returned and condition it is to be returned in.

The rental is for the date selected agreed on by both you and us (Rent To Dress NZ). Therefore, after the agreed date of rental has expired, your right to have the item expires. You agree to return this item by the rental expiration date (the next working day after your rental date). If the item is not returned by the due date stated in the terms and conditions you will be accountable for late fees of $20 per day. You the renter have no right to the product past the required date of return. The renter is liable for the garment from the time it enters their property to the time it leaves their property.

Rent To Dress NZ is the legal owner of the all rental items at all times, you are simply 'borrowing'. Therefore, all rental items MUST be returned, and on time.

The Renter acknowledges that in any breach of the rules stated in the terms & conditions that Rent To Dress NZ has the ability to seek the described amendments (for example but not limited to, the full purchase price of an item). Methods can include debt collection agencies, at the renters cost.

All prices listed on our site are in New Zealand Dollars (NZD)

If you are under 18 years old age, your parent or legal guardian must agree to this contract.

The Rental Agreement in depth...

2. Rental Fees

The rental fee is listed on the website in New Zealand Dollars (NZD). It is also shown when you select your garment and during payment process. The shipping charges are calculated at checkout and will be listed for you.

Through submitting your order you agree to authorise us to charge your payment method for the rental fee, shipping and the required bond. This will happen immediately.

Rentals cannot be booked prior to payment.

We do not hold items prior to payment being received. All bookings are only complete once payment has been made.

3. Garment Arrival Time

We only ship on weekdays, as per NZ Posts network. Unless Saturday delivery is selected at checkout.

Garments are typically posted 2-3 days prior to your rental start period. Unless in the circumstances of a late order. For weekend orders we ship on Tuesdays & Wednesdays at latest. If an item is unable to be sent by Wednesday then we will contact the renter and offer a full refund or a back up garment that is able to be sent that same day or the option to have the rental sent the next day (Thursday) if it is expected to arrive back to us by the Thursday and this is at the Renters risk that it may not arrive on time.

We will contact renters in the event of a disruption to our ability to send an item 2 days prior to an event.

If you are needing your garment early on the morning or the days prior before your event (for example, you are travelling early to your event) please contact us so we can establish whether this is possible.

All weekend hires must be placed by Wednesday 12PM/Midday. We must be notified via direct message on Instagram @renttodressnz or via email renttodressnz@gmail.com if an order is placed after this cut off to determine whether this can be fulfilled or if it needs to be canceled. We are not liable if any bookings placed after the cut off are not fulfilled and must be refunded.

4. Item Descriptions & Cleaning procedures

Item Descriptions

Items with small damages, or imperfections that we know about will have these listed in the 'garment condition' description on their product page. No refunds will be offered for renting items with listed imperfections as these have been acknowledged before renting the item. We are more than happy to offer photos of described imperfections upon request. Some imperfections may be missed in the description due to the nature of business being rapid which does not allow us time to update these details as frequently as we would like. This does not automatically entitle one to a refund if the dress is in wearable condition but we can offer store credits in these cases if you are not happy with the condition. However we aim to only ever send out garments in what we see as suitable rental condition for all bookings, which may include some imperfections due to these garments not being brand new.

Label size and recommended sizings are separate to one another. Label size will always be the label attached by the maker of the dress, whereas recommended sizings are what we recommend is the actual fit of the garment. We are not liable if this description is not entirely accurate for you.

Please remember we are a garment rental company, therefore items should not be expected to be in brand new condition and general wear is expected. However, importantly we acknowledge they must be in wearable condition with minimal damage/ staining and appropriate for wear. There will always be an element of wear to these dresses. However we do our best to make note of all wear and tear in garment condition descriptions. Cleaning and repairs are always done to the best of our ability but changes to the garments condition can always occur between booking and your rental. We will contact you in the event of significant condition changes or attach notes inside the garment for minor changes. If a garment becomes unwearable in between the time of you booking the garment and your rental date then you will be contacted and refunded or if you would prefer you may choose another available garment instead. We will aim to replace any damaged garments as soon as possible but this may not be available by your rental date.

Cleaning procedures

All items are cleaned thoroughly by us between rentals.

Dry cleaning is only used in more extreme circumstances as we require quicker turnarounds than this service can provide.

Depending on care labels, garments are either machine washed, hand washed or cold soaked. Stain removal techniques are also used when appropriate.

We also have an on-site steam ironing machine which is used to iron garments where necessary. However with shipping it is expected that some unavoidable creasing may occur to garments that we cannot control from happening.

Garments should have minimal staining, we aim to list any minor permanent marks in garment conditions. However as garment condition can change by each rental, this is subject to change. We will aim to notify you of any new non-minor staining to the exterior of garments.

If you are not happy with the condition of the dress upon arrival, you must message us on the same day of arrival/before it has been worn. We will then have time to discuss and assess the condition of the garment. Any messages after this timeframe cannot be refunded.

5. Item Care/ Damages

You agree the name the order is placed under is legally responsible for the item in the case that issues arise.

You agree to treat your rental item(s) with care so that unnecessary damage/ staining does not occur. If the Garment fails to be returned or is damaged/ damaged beyond use you will be held accountable and required to pay for loss, destruction or damage to the goods. This may be due to theft, fire, stains, pulls, tears, major stains, loss of item or any other occurrences that may result in the garment, following your rental, being returned in a damaged condition or not returned at all.

You are required to pay compensation in order to replace, repair or clean the damage to the item back to its original condition prior to your rental. Not following instructions such as cleaning instructions, return instructions or item care instructions authorises us to charge for repair/ replacement compensation.

We require all damaged property to be sent back to us for assessment once we have been notified by the renter that the garment has been damaged. We obtain full ownership of all damaged property regardless of replacement or compensation payments. The garment may be sent back to the renter by our discretion.

You agree that if you receive an item damaged and the damages were not made by you, to contact us immediately upon receiving with photos as soon as the garment is received. Should renters NOT do this immediately they will be subject to pay compensation for these damages upon return of the garment.

Should cleaning be first attempted to fix damages/ staining, this must be covered by the renter in full, even if the attempts to clean/ repairs are not successful.

Repairs/ cleaning of the garment will only be to satisfaction if the garment can be returned to its condition prior to the rental. This is at our discretion to decide.

Approximate RRP is listed on garments as an indication of the value that renters are expected to pay in the instance of compensation to replace garments. In most cases we can provide receipt of purchase to show the value of the item or the value to re-purchase the garment (including the full retail price of the garment, any import taxes paid and shipping costs) for its replacement.

The applicable costs will be determined fairly at the discretion of Rent To Dress NZ based upon: A reasonable inspection of the item, its ability to be rented again, the degree of damage to the item, how much it will cost to repair/ clean and future rental income loss.

By renting you here by authorise Rent To Dress NZ to charge you the renter these listed costs, if any of the listed above damages or thefts occur. If the item is unable to be replaced, we will still require these same costs.

6. Issues upon receiving a rental

Refunds are offered in the case where an item is received damaged & or stained beyond wearability and we are notified immediately with proof. Items must be sent back within 24 hours after being received and remain unworn for your event. Choosing to use an item to your event means you accept the item in this condition and waive the right to refund. There is no other cases where posted/collected rentals will be refunded.

Partial refunds may be offered if a garment is received in a wearable but not quite as listed condition. Please contact us immediately upon receiving if your garment comes with a minor defect or stain. The issue must also be beyond the scope of expected rental garment wear. We will assess the situation and determine compensation that is suitable.

Refunds or credits are not offered for sizing issues or fit. Measurements can be found by referring to the size guide of the brand the garment is from on their website. Please follow these closely and request more information from us if necessary.

We provide estimated sizing recommendations on all garment pages to give a better reference of the actual fit based on our own & customer experience with these garments. Further sizing information can be discussed with us if you would like! Such as asking us to measure garment lengths etc.

This is because bookings hold garment availability from other customers. We typically cannot get rentals rebooked for the same dates that have already been posted/ picked up and have completed the rental on our end.

Swap outs may however be available for pick up orders and orders that have arrived more than 2 days before the rental date. Please contact us to organise this.

7. Shipping information

How we ship?

All parcels are shipped through Challenge Atkinson & Dossett (Pleasant Point) using NZPost as the carrier. NZPosts network only functions on weekdays- unless a Saturday delivery ticket is used. Therefore we can only ship on weekdays. Our labels are electronically generated based off the details inputted at checkout.

Garments are typically posted 2-3 days prior to your rental start period. Unless in the circumstances of a late order. For Friday/ Weekend orders we ship on Tuesdays & Wednesdays. This allows at least 2 days on overnight courier to reach you. We will always contact renters in the event of a disruption to our ability to send an item 2-3 days prior to an event. Your delivery estimate can be checked via your tracking which shows the target delivery date.

All of our postage rentals include prepaid return bags.

Your tracking number will be sent to you via email or text message when your item has been packaged by us. Please contact us if you have not received your tracking number.

Renters should monitor their parcels closely and contact NZPost urgently should issues arise. NZ post can be contacted on 0800 501 501 and please have your tracking ready when making the call.

Shipping options

We offer:

NZPost Overnight courier return incl
NZPost Rural courier return incl

Overnight shipping is estimated to be overnight. Although sometimes there are shipping delays that affect the items ability in meeting this estimate. Therefore overnight tracked shipping as stated by Courier Post is never guaranteed to deliver the following business day. Saturday delivery also aims to deliver the garment on a Saturday however this isn't always 100% reliable.

Rural shipping is estimated to take 1-3 days to arrive. If you do not select Rural shipping for a rural address then you will be contacted if this is the case and we suggest the alternative option of providing a friend or close relatives non-rural address that you can collect the garment from upon its arrival. You are solely responsible for any lost garment in the possession of the member appointed to receiving this garment. PLEASE also make sure they are aware they are receiving the garment so they do not return it to sender due to not expecting the parcel.

Renters who incorrectly select pick up instead of shipping, will not be offered any form of compensation if the garment does not arrive to them in time. Please carefully select your shipping option, and double check this on your order confirmation.

Please note we can only do as much as the postal system allows us to. We always ship on overnight courier, however this is subject to delays which are out of our control. When renting garments there is always an associated risk, particularly when you are choosing for us to ship the item via NZPost as a separate contractor. We have a 5 day auto-block either-side of all rentals to allow for extra secure turn around times. However if delays are extensive or previous renters do not post their items back on time there is always the slight risk your garment may not arrive on time. If the garment does not arrive on time then you will receive a full store credit for the value of the dress ONLY excluding shipping expenses. This can be used on any of our garments in the future.

Steps to contact NZ Post

To track your item please go to the NZ post tracking website. Or click the tracking link on your email. We advise constantly monitoring your tracking.

Shipping delays do occur. If your item has been delayed, please contact NZPost/ Courier Post on 0800 268 743 as soon as possible. Do not enter the tracking number when prompted (Doing this will only mean the system reiterates tracking updates to you). Rather keep hitting # until it connects you to a representative (Usually 3 times).

We ask that receivers contact NZ Post for issues as this is the items postal carrier and we unfortunately have no control over delays. This means you are receiving the latest and most up to date information on the status of your parcel directly and are not relying on us to relay delayed and potentially miscommunicated information to you. When contacting NZ Post we advise that sometimes depot pick ups can be arranged if the item has reached your local depot.

We want to advise that there is typically never any inward depot scan. Items usually move straight from processing at outward depot to suddenly “ready for courier” or “out for delivery”. This can change at any time!

We are not liable for communications between our customers and NZ Post. Although in some circumstances we may try to assist, this does not make us liable for the communication involved.

Your item has been shipped- What's next?

To track your item please go to the NZ post tracking website. Or click the tracking link on your email. Please monitor your tracking closely.

Delays/ Issues in the Courier Network

To check regional delays within NZPost please visit the NZPost website.

We unfortunately cannot speed up orders once within the NZPost Network, please contact NZ Post for assistance with courier related issues. Please also contact us to let us know if the garment is delayed incase we can offer advice- we are happy to try help!

When contacting NZ Post we also advise that sometimes depot pick ups can be arranged if the item has reached your local depot. Contact must be made urgently to us and NZ Post in the event of a missing or extremely delayed parcel. If your item has made it to your local depot or is stuck at "ready for courier" please urgently call NZPost and request a depot collection.

Should an item say delivered but can not be located by the renter, the renter must urgently contact NZ Post. As this means the item is determined to be with you and is your responsibility. You are liable for all parcels stated as delivered as they are now considered to be i your possession. You are liable for all damage that occurs to the parcel or if it goes missing on your property between delivery and when you go to retrieve it.

Orders that do not arrive by the rental period start date are assessed on an individual basis by us. Garments which arrive after the renters event date will be subject to store credit for the value of the dress (excluding shipping costs) if the order was placed well in advance of the rental start period. Please email us if this occurs and we will set you up a store credit to the value of your garments rental cost.

Orders that do not arrive in time due to late returns from a previous renter and cannot be posted by 2 days prior of the rental date will be offered a full refund should the garment not arrive on time. We will contact the renter as soon as we know an item is returning to us late, so the renter will know if this applies to them and that the item is being sent late or if they wish to have an immediate refund.

Orders that do not arrive in time due to delays are not subject to have their shipping refunded if the postal label has been activated. Regrettably NZPost do not offer refunds in the instance that parcels do not make their estimated delivery dates.

We do not offer refunds or store credits for orders placed on the Wednesday, Thursday or Friday prior to weekend rentals OR orders placed less than 3 working days in advance to the rental period start date as we were not given enough time to ensure these were sent earlier to avoid potential delays.

By agreeing to our rental agreement you exempt us from any liabilities due to postal delays.

How late can I place an order?

All weekend rentals must be placed by 12 p.m./midday Wednesday. All midweek rentals must be placed at least 3 working days before the rental date. Please refrain from booking past these cut off times or contact us first via direct message on Instagram @renttodressnz or email renttodressnz@gmail.com to arrange this prior. If rentals are placed any later than this then we must be contacted immediately and these may be fulfilled by us or canceled and refunded at any time by our discretion.

Pick up rentals

We do not offer pick up rentals unless advertised and arranged via direct message on instagram @renttodressnz. We offer a limited selection of rentals available for pick up in Dunedin throughout the year.

I have lost my return bag

All of our postage rentals include prepaid return bags. If these return bags are not spotted in the bag and thrown out or lost by you or someone else then you are responsible for purchasing a new return bag and shipping the garment back to us on the return date. You also agree should you lose your return bag, that you will not send the item back without contacting us first so we can instruct you on the correct process as stated in this rental agreement. This must be with NZ post in a bag of suitable sizing and with the yellow overnight courier sticker upgrade. The overnight courier tracking must be provided to us by that same evening so we know the rental has been posted back. If the tracking is not provided to us then late fees will apply until this is provided or the garment has been received. Should you send the item back incorrectly or on economy post then you will be liable for late fees and any orders we could not fulfil due to the garment arriving back late so therefore must be cancelled. Any damage to garments due to squeezing them onto a smaller bag you are liable for.

You also agree should you lose your return bag, that you will not send the item back without contacting us first so we can instruct you on the correct process as stated in this rental agreement. You MUST send the garment back on overnight courier (yellow ticket).

8. Theft or unpaid damages

When theft or unpaid damages occur (the item is not returned after the rental period ends or damage to the item has not been compensated by the renter), you will receive an invoice for up to 150% of the garments total RRP & import costs OR the cost of damages as determined by Rent To Dress NZ (including any taxes). If you, the renter fails to pay these charges you authorise Rent To Dress NZ to seek compensation for 150% of the RRP of the garment, the cost of any rentals we need to cancel, late fees of $20 per day that the garment is still not returned past its rental period end date. Methods can include but are not limited to debt collection agencies, disputes tribunal, naming your full name. Renters who breach the rental agreement/ contract waive their rights to their information being kept private. Private details entered when placing the order may be used to recover the garment/ seek compensation. Renters must themselves cover recovery collection costs should we need to use debt collection, disputes tribunal or legal action.

Rent To Dress NZ also reserves the legal right to take all steps necessary to receive the required compensation or fees required by breaking these terms & conditions outlined in this rental agreement. Such as legal action and debt collection.

9. Dry cleaning/ cleaning costs

Renters are asked to not try to wash or dry clean our garments, once we receive the item back we will inspect it and determine the cost of cleaning, if there is any.

The majority of light staining we can remove our selves without cost to the renter. We will determine if we can do this! This is called 'simple cleaning' and can be described as light staining or dirtiness that can be removed by us personally, all staining or damage beyond this that cannot be easily removed or fixed by us will be subject to extra fees.

If the item is stained beyond our means or damaged but is able to be fixed by a dry cleaner/ garment repair place, then you agree that you are required to pay extra dry-cleaning/ repair costs. You are required to pay the extra fee immediately, and will be invoiced with the cost via email. We reserve the right to select the dry cleaner/ repair place. The cleaning fee is determined by us & the cleaning service/ or repair place, although we will be entirely fair and will contact you around these arrangements.

Please note specialist fabrics (Eg. Silks) or specific staining or staining types may result in heavier cleaning fees. As these will require specialist cleaning.

Please note: All damages or staining made before your rental, will not be considered your fault and will be taken note of and we will aim to have them listed in the garment condition description.

10. Modifications to our website/ service

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

We have the right to cancel and refund any order at any time by our discretion.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

11. Order modifications

Orders can be modified prior to postage or pick up as long as the garment has not been packaged. This can be to cancel the order for a full store credit or to change the garment.

If a customer changes garments and the new garment is of a higher rental fee, this is required to be paid before posting in order to modify the booking. If a customer changes garments to another of a lesser rental fee, the customer will receive a store credit for the excess value.

12. Cancellations/ Refunds

We do not offer refunds for a booked rental due to 'change of mind' once it has been delivered (ie. cancellations). Renting an item is at your own risk in terms of how it will suit you, it's fit or in person appearance. Circumstances at which refunds will be offered are only where we have been at fault.

If a rental is cancelled in advance of us posting the garment by contacting us then the renter can receive a full store credit for the value of the booking. Swapping out garments can usually be arranged if you would like this option!

We do not offer refunds or store credits for orders placed after Wednesday 12 p.m./midday on the same week of its (Friday/ weekend) rental, as we were not given enough time to ensure this garment was sent earlier to avoid potential delays.

We do our very best to put recommended sizing’s, appearance, length and more on our rental listings. We are also happy to give measurements and talk to you regarding our experience with the sizing of an item. But these are not always accurate, and may not represent the actual fit on you. Although we do our best to help with sizing, our recommendations do not make us liable if the item does not fit. These circumstances will not result in a refund, as we are not liable if the information on the website is not completely accurate.

All orders applicable to a refund that were placed using store credit are not applicable to refunds, instead the store credit will be reissued.

13. Returns/ Return bags (pick-ups)

Please ensure you return your garment by the next working day after your rental date before 4 p.m at an NZ posts shop counter. Return dates are the date the item must be posted by/ dropped back by.

We rely heavily on trusting renters to return items in time. By not doing so you are potentially affecting another renters garment for their special event.

Please only return posted garments in our prepaid return bags to post office counters. Do not use post office drop boxes. This is to ensure the item is scanned at the time you have posted the garment and you are not accountable for any late scanning past 4 p.m. or for any missed scans.

Should you lose your bag please contact us.

Please do not ship back pick up rentals unless otherwise arranged and you have been provided with a return postage bag. Please contact us first if you need to ship back a pick up rental and this wasn't previously arranged.

14. Late Fees

If the garment is not sent back to us or received (dropped off) by the next working day before 4 p.m. on this rental agreement, we require a $20 per day late fee for every day past your agreed rental end date.

By renting, you are agreeing to pay this $20 per day fee. The end of your rental period is the next working day after your rental date you have booked for. Late fees also apply to late payments of replacement costs of garments, damage and cleaning compensation.

Due to the postal system being closed on weekends. Rentals over weekends, must be returned by Monday. Generally rentals must be posted back the next working day following your event. If the following Monday is a public holiday, please send back the garment on the next normal working day i.e. Tuesday after a Monday public holiday.

If you return an item late and due to this another rental has to be cancelled, you are required to pay compensation to the value of the rental that has had to be cancelled.

15. COVID-19

For all bookings cancelled due to COVID-19 positive tests before the garment has been posted will result in a store credit voucher code for the full amount you have paid. This must be arranged by contacting us of the circumstances. The credit voucher code will last up to 6 months and you must use it up within this time frame (the code will be sent to you and is only to be used on our site). For a credit voucher code, the garment must not have already been sent off to you by us. As COVID19 is going to be within our community for a while, placing a rental order is at your own risk due to the regulations around COVID19. We will no longer be offering the credit voucher code if your garment has already been sent to you.

16. Payment Options

The payment methods offered by Rent To Dress NZ through our secure checkout system include:

Visa
Mastercard
American Express
Shopify Pay
Apple Pay
Google pay

We do not hold or take bookings prior to payment being made.

17. Limitations of our Liability

Rent To Dress NZ holds no liability to you or any other third party, for any unforeseen circumstances or circumstances due to errors in information given to us by the renter, that result in any damage to the item, non-delivery, or loss of item. You solely hold responsibility for the item during the rental period, if any damage and or claims are made against you as a result of occurrences that happened while you were responsible for the item regardless of whether or not they were your own doing or out of your control, you will be held solely responsible for the costs incurred.

Rent To Dress NZ will not be liable to the Renter or any third party for any damage or loss resulting from any defect.

18. Our commitment to you

We pride ourselves on our customers and absolutely love to see you stun in our garments! We cannot wait to see your photos! Therefore, we will do our absolute best to provide customers with the best service and their gorgeous garments!

By placing a booking with Rent To Dress NZ, we agree to aim to deliver the correct garment booked in the correct listed sizing by the rental period start date. We are a rental company, therefore our garments are pre-worn and minor signs of wear are to be expected. We are also prone to human error in logistical processes so mistakes may arise although we will try our best to make these right and offer the necessary compensation such as a refund if necessary.

19. Your Obligations

Your obligations are outlined throughout this rental agreement. Please read it thoroughly.

Once the garment has been delivered, you are then responsible for its safety and condition. Therefore, please look after it!

You the renter have an obligation to.. but not limited to

Taking care of the items to the best of your ability
Do not alter or wash garments
Pay compensation when required by breach of the Rent To Dress NZ rental agreement as ticked at checkout
Return the garment correctly and on time.

20. Customer care

If you have any questions, feedback or issues with your order please contact Rent To Dress NZ through one of the following contact options.

Instagram Direct Message- @Renttodressnz

Email- renttodressnz@gmail.com

We will aim to respond to your enquiry if not immediately within 2 working days.

21. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement (the rental period) for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, this is dependent on any garment you ordered being already returned to us.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

22. GST

All prices are inclusive of 15% GST. A tax invoice may be provided upon request.

23. Overseas Extended Rentals

If you are taking garments overseas, you must transport the garment in your carry-on bag at all times. If your baggage is lost, you are liable to pay the replacement cost for the garment and any missed rental booking fees due to the missing garment.

24. Sold Items

All sold orders are final, there are NO refunds. The item is not guaranteed to be overnight so please notify us directly if this is due at a certain time point so we can try our best to get it to you on time. We are not responsible for any delays through NZ post should the item not arrive in time for a set date.

Thank you, Rent To Dress NZ