Terms of service

RENT TO DRESS NZ — Rental Agreement 

Last Updated: 24/7/26

This website is operated by Rent To Dress NZ ("we", "us", "our"). By browsing this site or placing an order, you agree to be bound by these Terms of Service ("Rental Agreement"). These terms apply to all users — browsers, customers and contributors. We may update these terms at any time; changes take effect immediately and it is your responsibility to stay informed. All prices are in NZD. If you are under 18, your parent or legal guardian must agree to this contract on your behalf.

Index

  1. The Rental Agreement
  2. Rental Fees & Payment
  3. Shipping & Delivery
  4. Garment Condition & Cleaning
  5. Item Care, Damage & Loss
  6. Issues Upon Receiving Your Rental
  7. Cancellations, Refunds & Order Changes
  8. Returns & Late Fees
  9. Theft & Unpaid Damages
  10. Liability & Our Commitment
  11. Your Obligations
  12. General Terms
  13. Customer Care


1. The Rental Agreement

When you hire from Rent To Dress NZ, you're purchasing the right to wear one of our garments for your agreed rental period only. Only the named renter may wear the item — it is not to be shared with others.

Rent To Dress NZ remains the legal owner of every rental item at all times; you are borrowing it. The renter is liable for the garment from the moment it arrives at their property until it leaves it, and must return it by the agreed due date and in the agreed condition.

Key point: Your right to the garment ends on the rental expiry date (the next working day after your rental date). Breach of this agreement may result in us pursuing the full purchase price via debt collection, at your cost.

2. Rental Fees & Payment

Rental fees, shipping and bond are shown at checkout in NZD. By placing an order you authorise us to charge your payment method immediately. We do not hold garments prior to payment — a booking is only confirmed once payment is received.

Accepted payment methods: Visa, Mastercard, American Express, Shopify Pay, Apple Pay and Google Pay.

3. Shipping & Delivery

We ship on weekdays via NZPost (unless Saturday delivery is selected), typically posting 2–3 days before your rental start date. All postage rentals include a prepaid return bag.

  • Weekend rentals must be booked by 12pm Wednesday. Orders placed after this cut-off must be confirmed with us via Instagram DM (@renttodressnz) or email — we are not liable for unfulfilled late bookings.
  • Overnight courier is estimated but never guaranteed by NZPost; rural shipping takes 1–3 days.
  • Renters who select pick-up instead of shipping are not compensated if the garment doesn't arrive in time.
  • Delays within the NZPost network are outside our control — please contact NZPost directly (0800 268 743) using your tracking number.
  • An item marked "delivered" is deemed to be in your possession and your responsibility, even if you can't locate it.

Key point: If your garment doesn't arrive in time due to a postal delay, you'll receive full store credit for the garment's value (excluding shipping). If it's late because a previous renter returned it late, you'll be offered a full refund. No refund or credit applies to orders placed less than 3 working days before the rental date, or after the Wednesday 12pm cut-off for weekend rentals.

4. Garment Condition & Cleaning

As a rental company, our garments are pre-worn and general signs of wear are to be expected. Known imperfections are noted in the "garment condition" section of each listing — renting an item with a listed imperfection does not entitle you to a refund, though store credit may be offered at our discretion.

All garments are thoroughly cleaned between rentals (machine wash, hand wash or cold soak, plus stain treatment as needed) and dry-cleaned only where necessary. Minor creasing from shipping is sometimes unavoidable.

Key point: Not happy with the condition on arrival? You must message us the same day it arrives and before it is worn. We cannot action complaints raised after this window.

5. Item Care, Damage & Loss

You agree to treat your rental with care. If a garment is lost, stolen, or returned damaged, stained, torn or otherwise not in its original condition, you are responsible for the cost of repair, cleaning or replacement.

  • If you receive an item already damaged, you must contact us immediately with photos — claims made only at return will be treated as caused by the renter and charged accordingly.
  • If you attempt to clean or repair a garment yourself, you're liable for that cost even if the attempt is unsuccessful.
  • Damaged items must be sent back to us for assessment; we retain ownership of damaged property regardless of any compensation paid.
  • Replacement cost is based on the garment's RRP, including import duties and shipping where applicable, and is assessed fairly based on the extent of damage, repairability and lost future rental income.

Damage, Cleaning & Depreciation in Value
Where a garment is returned damaged, stained or otherwise altered in condition, we will charge the applicable cleaning or repair fee. In addition, where the damage or staining permanently changes the garment's condition or quality — even after cleaning or repair — we may also charge a depreciation fee, reflecting the reduction in the garment's resale or future rental value. This is because the garment is no longer in the same condition it was provided to you in, and this fee is separate from and additional to any cleaning or repair cost.

Key point: A cleaning/repair fee and a depreciation fee can both apply where damage permanently affects a garment's condition or future rentability. Depreciation reflects lost value to the garment, on top of — not instead of — the cost of cleaning or repair.

6. Issues Upon Receiving Your Rental

Refunds apply only where a garment arrives damaged or stained beyond wearability, we're notified immediately with proof, and the item is returned unworn within 24 hours. Wearing the item to your event means you accept it in that condition and waive your right to a refund.

Partial refunds may be offered for garments received in wearable but not-as-listed condition. Refunds and credits are not offered for sizing or fit issues — please check the relevant brand's size guide or ask us for measurements before booking.

7. Cancellations, Refunds & Order Changes

  • No refunds for change of mind once a garment has been delivered.
  • Cancel before we post the garment and you'll receive a full store credit.
  • Swapping to a higher-fee garment requires paying the difference; swapping to a lower-fee garment gives you store credit for the difference.
  • No refunds or credit for orders placed after the Wednesday 12pm cut-off for weekend rentals, or within 3 working days of a midweek rental.

Refunds on orders originally paid with store credit are reissued as store credit, not cash.

8. Returns & Late Fees

Garments must be returned by the next working day after your rental date, before 4pm, via NZPost counter (not a drop box) using the prepaid return bag. Lost your return bag? Contact us before sending anything back.

Key point: Late fee is $20 per day past your agreed return date — this also applies to late payment of any damage, cleaning or replacement costs. If your late return causes another rental to be cancelled, you're liable for the cost of that cancelled booking.

9. Theft & Unpaid Damages

If a garment isn't returned, or damage isn't paid for, we will invoice up to 150% of the garment's RRP and import costs (or the assessed cost of damage), plus any applicable late fees and cancellation costs. Unpaid amounts may be pursued via debt collection or the Disputes Tribunal, at the renter's cost, and renters forfeit privacy rights over their details for the purpose of recovery.

10. Liability & Our Commitment

We aim to deliver the correct garment, in the correct size, on time — but as a small logistics-driven business, occasional human error is possible, and we'll do our best to make it right.

We hold no liability for loss or damage arising from circumstances outside our control (including postal delays, third-party carrier issues, or incorrect information provided by the renter). You are solely responsible for the garment during your rental period, regardless of fault.

11. Your Obligations

  • Take care of the garment to the best of your ability.
  • Do not alter, wash or dry-clean the garment yourself.
  • Pay any compensation required under this agreement.
  • Return the garment correctly and on time.

12. General Terms

GST: All prices include 15% GST. A tax invoice is available on request.

COVID-19: Bookings cancelled due to a positive COVID-19 test before postage will receive a store credit voucher (valid 6 months). Not available once the garment has been sent.

Overseas travel: Garments taken overseas must stay in your carry-on at all times. You're liable for replacement cost if checked baggage is lost.

Sold items: All sales are final — no refunds. Delivery timing for sold items is not guaranteed.

Termination: We may terminate this agreement at any time if you breach these terms; you remain liable for all amounts due up to that date. We may also refuse service at our discretion.

13. Customer Care

Questions, feedback or issues with your order? Reach us via:

We aim to respond within 2 working days.

Thank you for renting with Rent To Dress NZ.