Shipping policy
How we ship?
All parcels are shipped through GoSweetSpot using New Zealand Post (NZ Post) as the carrier. NZ Post's network only functions on weekdays- unless a Saturday delivery ticket is used. Therefore we can only ship on weekdays. Our labels are electronically generated based off the details inputted at checkout.
Garments are typically posted 2-3 days prior to your rental start period. Unless in the circumstances of a late order. For Friday/ Weekend orders we ship on Tuesdays & Wednesdays. This allows at least 2 days on overnight courier to reach you. We will always contact renters in the event of a disruption to our ability to send an item 2-3 days prior to an event. Your delivery estimate can be checked via your tracking which shows the target delivery date.
All of our postage rentals include prepaid return bags.
Your tracking number will be sent to you via email or text message when your item has been packaged by us. Please contact us if you have not received your tracking number.
Renters should monitor their parcels closely and contact NZ Post urgently should issues arise. NZ post can be contacted on 0800 501 501 and please have your tracking ready when making the call.
Shipping options
We offer:
- NZ Post Overnight courier return incl
- NZ Post Rural courier return incl
Overnight shipping is estimated to be overnight. Although sometimes there are shipping delays that affect the items ability in meeting this estimate. Therefore overnight tracked shipping as stated by NZ Post is never guaranteed to deliver the following business day. Saturday delivery also aims to deliver the garment on a Saturday however this is not always 100% reliable.
Rural shipping is estimated to take 1-3 days to arrive. If you do not select Rural shipping for a rural address then you will be contacted if this is the case and we suggest the alternative option of providing a friend or close relatives non-rural address that you can collect the garment from upon its arrival. You are solely responsible for any lost garment in the possession of the member appointed to receiving this garment. PLEASE also make sure they are aware they are receiving the garment so they do not return it to sender due to not expecting the parcel.
Please carefully select your shipping option, and double check this on your order confirmation.
Please note, we can only do as much as the postal system allows us to. We always ship on overnight courier, however this is subject to delays which are out of our control. When renting garments there is always an associated risk, particularly as items are shipped via NZ Post as a separate contractor. We have a 5 day auto-block either-side of all rentals to allow for extra secure turn around times. However if delays are extensive or previous renters do not post their items back on time, there is always the slight risk your garment may not arrive on time. If the garment does not arrive on time then you will receive a 6 month store credit for the value of the dress ONLY excluding shipping expenses. This can be used on any of our garments in the future.
Pick up rentals
We do not offer pick up rentals unless advertised and arranged via direct message on Instagram @renttodressnz.
Steps to contact NZ Post
To track your item, please go to the NZ post tracking website. Or click the tracking link on your email. We advise constantly monitoring your tracking.
Shipping delays do occur. If your item has been delayed, please contact us so we can lodge an investigation with GoSweetSpot or alternatively call NZ Post on 0800 268 743 as soon as possible. Do not enter the tracking number when prompted (Doing this will only mean the system reiterates tracking updates to you). Rather keep hitting # until it connects you to a representative (Usually 3 times).
We ask that receivers contact NZ Post for issues as this is the items postal carrier and we unfortunately have no control over delays. This means you are receiving the latest and most up to date information on the status of your parcel directly and are not relying on us to relay delayed and potentially miscommunicated information to you.
We want to advise that there is typically never any inward depot scan. Items usually move straight from processing at outward depot to suddenly “ready for courier” or “out for delivery”. This can change at any time!
We are not liable for communications between our customers and NZ Post.
Your item has been shipped- What's next?
To track your item please go to the NZ post tracking website. Or click the tracking link on your email. Please monitor your tracking closely.
Delays/ Issues in the Courier Network
To check regional delays within NZ Post please visit the NZ Post website.
We unfortunately cannot speed up orders once within the NZ Post Network, please contact NZ Post for assistance with courier related issues. Please also contact us to let us know if the garment is delayed incase we can offer advice and lodge an investigation with GoSweetSpot- we are happy to try help!
Should an item say delivered but can not be located by the renter, the renter must urgently contact us and NZ Post. As this means the item is determined to be with you and is your responsibility. You are liable for all parcels stated as delivered as they are now considered to be in your possession. You are liable for all damage that occurs to the parcel or if it goes missing on your property between delivery and when you go to retrieve it.
Orders that do not arrive by the rental period start date are assessed on an individual basis by us. Garments which arrive after the renters event date will be subject to store credit for the value of the dress (excluding shipping costs) if the order was placed well in advance of the rental start period. Please email us if this occurs and we will set you up a store credit to the value of your garments rental cost.
Orders that do not arrive in time due to late returns from a previous renter and cannot be posted by 2 days prior of the rental date will be offered a full refund should the garment not arrive on time. We will contact the renter as soon as we know an item is returning to us late, so the renter will know if this applies to them and that the item is being sent late or if they wish to have an immediate refund.
Orders that do not arrive in time due to delays are not subject to have their shipping refunded if the postal label has been activated. Regrettably NZ Post do not offer refunds in the instance that parcels do not make their estimated delivery dates.
We do not offer refunds or store credits for orders placed on the Wednesday, Thursday or Friday prior to weekend rentals OR orders placed less than 3 working days in advance to the rental period start date as we were not given enough time to ensure these were sent earlier to avoid potential delays.
By agreeing to our rental agreement you exempt us from any liabilities due to postal delays.
How late can I place an order?
All weekend rentals must be placed by 12 p.m./midday Wednesday. All midweek rentals must be placed at least 3 working days before the rental date. Please refrain from booking past these cut off times or contact us first via direct message on Instagram @renttodressnz or email renttodressnz@gmail.com to arrange this prior. If rentals are placed any later than this then we must be contacted immediately and these may be fulfilled by us or canceled and refunded at any time by our discretion.
I have lost my return bag
All of our postage rentals include prepaid return bags. If these return bags are not spotted in the bag and thrown out or lost by you or someone else then you are responsible for purchasing a new return bag and shipping the garment back to us on the return date. You also agree should you lose your return bag, that you will not send the item back without contacting us first so we can instruct you on the correct process as stated in this rental agreement. This must be with NZ post in a bag of suitable sizing and with the yellow overnight courier sticker upgrade. The overnight courier tracking must be provided to us by that same evening so we know the rental has been posted back. If the tracking is not provided to us then late fees will apply until this is provided or the garment has been received. Should you send the item back incorrectly or on economy post then you will be liable for late fees and any orders we could not fulfil due to the garment arriving back late so therefore must be cancelled. Any damage to garments due to squeezing them onto a smaller bag you are liable for.
You also agree should you lose your return bag, that you will not send the item back without contacting us first so we can instruct you on the correct process as stated in this rental agreement. You MUST send the garment back on overnight courier (yellow ticket) and send us the tracking so we can track the item back to us. If the item is lost and you are unable to provide a tracking number, you are then responsible for the replacement of the garment at full RRP cost.